FAQs
How do I transfer my license to a new device?
If the new device is of the same platform (Android, iOS, Windows etc) you bought the app on, install the app onto the new device and the purchase will restore automatically.
If the device is on a different platform, you will need to re-purchase the app as each platform is sold separately.
I've bought the app but the trial is still showing
This can happen for a number of reasons, please follow the following steps to resolve this:
- Check that your device is connected to the internet.
- Open the app store app on your device and ensure you are correctly signed in to the same account you used to purchase the app.
- Restart the device (this often forces the app store app to update it’s license data)..
- Open SongbookPro, navigate to the ‘Buy it now’ page in the settings and then press the ‘Restore’ button.
The play store says the app isn’t optimised for my device.
According to the play store I haven’t provided the correct resolution images to make the app optimised for tablets, however I have struggled to make this message go away and have decided to focus my time making the app better instead!
You can safely ignore this message as the app is definitely designed with tablets in mind.
Chords don't show up
Please ensure that ‘Lyrics Mode’ is not enabled in the Quick Actions menu as this will hide all chords from displaying.