Refund Policy for SongbookPro Groups

Effective Date: 28th September 2024

1. General Policy

At SongbookPro Groups, all sales are considered final. Refunds are not guaranteed and are issued solely at our discretion. We assess each refund request on a case-by-case basis.

2. Eligibility for Refunds

While refunds are not automatically issued, we may consider a refund request in the following circumstances:

• Technical Issues: You experienced significant and verifiable technical issues that prevented you from using our service as intended, and these issues could not be resolved by our support team within a reasonable timeframe.

• Billing Errors: In the event of accidental charges, duplicate billing, or other payment-related mistakes, we will investigate and consider a refund.

• Exceptional Circumstances: We understand that unforeseen events may arise. In cases of extreme or extenuating circumstances, we may, at our sole discretion, consider offering a refund or credit.

3. Refund Requests Process

To submit a refund request, please follow these steps:

• Contact our customer support team at [email protected] within 14 days of the billing date with the subject line “Refund Request.”
• Provide the following details: your account information, the specific reason for requesting a refund, and any relevant documentation or screenshots.
• Our team will review your request and respond within 10 business days.

4. Non-Refundable Circumstances

The following scenarios do not typically qualify for refunds:

• Change of Mind: Deciding that you no longer wish to use our service after purchase is not grounds for a refund.
• Failure to Use the Service: Inactivity or failure to use the service is not eligible for a refund.
• Violations of Terms of Service: Refunds will not be provided if your account is terminated due to violations of our terms of service.

5. Refund Decisions

All decisions regarding refunds are final. By using our service, you acknowledge and agree to this policy. We reserve the right to issue or decline refunds at our discretion, based on the specific circumstances of your request.

If a refund is granted, it will be processed to the original payment method within 5-10 business days, depending on your financial institution.

6. Modifications to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes to the policy will be posted on this page, and the date of the last update will be indicated at the top. We encourage you to review this policy periodically.

If you have any questions regarding this policy, please contact our support team at [email protected].